Sorry your video hasn't shown up. You paid for it, and we'll make sure you get it.
What your purchase includes
On a free account you can buy a single video with no plan. When you press Make this video, you choose:
Draft, $5. Your video in 480p, with a watermark.
HD, $10. Your video in clean 720p, with no watermark. You can use it commercially.
Either way you get a 15 second video of the direction you picked. If you added your song, its chorus plays over the finished video.
I see credits, but I'm still on Free
That's normal. Your payment adds just enough credits for that one video: about 49 for a Draft, about 104 for HD. Your account stays on the Free plan. There's no subscription and nothing to cancel.
No video yet? We'll take it from here
Message us from the chat in the app and ask for a human if:
Your video never started after you paid.
Your video failed.
You asked for a change after paying and were asked to pay again.
Tell us the email on your account and the name of your song or video. We'll look at your account and get you the video you paid for. You don't need to pay again.