All CollectionsTroubleshootingTroubleshootingWhen a run will not start, a generation fails, or something gets stuck.By Sebastian1 author·3 articlesWhy the Run button is off, and other pre-run checksVisuals catches bad inputs before a run instead of after you have paid. What the amber badge means, the common blockers, and how to clear each one.I paid but didn't get my videoPaid $5 or $10 for a video and it hasn't arrived? What your purchase includes, why you see credits on the Free plan, and how we get you the video…Why Did My Video Generation Fail in Visuals?Learn why video generations fail in Visuals and how to fix them — including tips for using celebrity photos, avoiding content policy flags, and getting the best results from AI…